Privacy policy.
How we collect, use, and protect your personal information — from your Ghana Card details to your Mobile Money transactions.
Last updated · July 2026
Information we collect
- Personal informationName, phone number, email address, Mobile Money number.
- KYC informationGhana Card number and ID documents (for identity verification).
- Financial informationStated income, employment details, and guarantor details supplied in loan applications.
- Transaction dataLoan disbursements, repayments, investor deposits, interest credits, and withdrawal history.
- Device informationDevice type, browser, and IP address for security.
How we use your information
- To process loan applications, disbursements, and repayments.
- To verify your identity and carry out credit assessments.
- To manage investor accounts, interest credits, and withdrawals.
- To send you reminders and notifications about installments and account activity.
- To prevent fraud and improve our services.
- To comply with legal and regulatory requirements.
Data security
We use industry-standard encryption to protect your data in transit and at rest. Access to personal data is restricted to authorized personnel only.
Data sharing
We do not sell your personal data. We may share limited information with payment processors (Mobile Money providers) to facilitate disbursements and repayments, with your guarantor where a loan requires one, and with law enforcement or regulators if required by law.
Your rights
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Opt out of marketing communications.
Contact
For privacy-related inquiries, contact our Data Protection Officer at privacy@kimsusuloans.com.
Want to exercise your rights?
Email our Data Protection Officer at privacy@kimsusuloans.com, or reach the team through the contact page — we'll respond to every request.